2024 TechHub Desktop Support Apprenticeship Programme - Kingswood, Surrey AND London, UK

Technology Hub Support Apprenticeship Programme - September 2024                                                                                                 

Title:                                     TechHub Support Apprentice                                                         

Department:                        Technology                                                                    

Location:                              Kingswood, Surrey - 1 role

                                             AND

                                             Cannon Street, London - 1 role

Job Type:                             2-year Fixed Term Contract

Salary:                                  £24,750 with a £500 sign-on bonus

Apprenticeship:                    Information Communications Technician Apprenticeship | Firebrand                                                                  

Introduction

At Fidelity International, we see our apprentices as a vital part of our business. We’ll give you the support and training you need to succeed, whilst gaining a qualification. In return, you’ll help us deliver world class services and become highly knowledgeable about our business.

We offer investment solutions and services and retirement expertise to more than 2.4 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.

We know that having a diverse range of employees and an inclusive environment where people can be themselves leads to better business and Fidelity is about creating a culture where people’s differences are welcomed, encouraged and celebrated.

What you’ll be doing:

We don’t expect you to come straight in and know everything about what we do. Whatever you’ve studied, we’ll help make sure you get the most out of your time with us.

The TechHub is a passionate team providing day to day technology support, consultation and training services to internal employees. The individual teams respond to faults (from minor individual issues to high severity incidents) raised by employees via the TechHub Service Desk, undertake all new installations and moves of IT equipment and resource a wide range of tasks as part of infrastructure projects.  

The team also provide an important interface into the user base and other Technology teams, providing support services around the following technologies – building and supporting laptops, desktops, mobile and desk phones, VPN and Citrix to support remote working, basic network and patching in buildings, O365 services and many other applications in use by the business.

Support is provided face to face via open technology “hubs” where the TechHub team welcome users to drop in and seek assistance, via desk visits or over the phone.

This role is part of a support team that provides support to Fidelity employees. You will have the responsibility of learning the TechHub policies and operating procedures as they assist the TechHub engineers in daily activities. The role involves exposure to a wide range of technologies, learning how these interact together and the processes for their delivery. Although the role is a technical role, it will also include a communication aspect related to end-user communication and engagement. This is a customer facing role that provides technical support and training to employees.

What we look for:

We’re looking for people that are interested in both the industry and the sector but ultimately, we are looking for those seeking a career which will reward them with both job satisfaction and career development. During your apprenticeship, you will gain important insights and skills which will prepare you well for your future, as well as learning from some of the best in the industry.

• Working knowledge of Microsoft O365 services - Outlook, Office (e.g., Word, PowerPoint, Excel) etc.
• Keen interest in learning new technologies
• Knows how to use a PC/Mac and mobile applications and would like to learn more
• Strong customer-service focus, with a positive, ‘’can do’’ attitude
• Organised with good attention to detail
• An inquiring mind to aid you with troubleshooting issues
• Good communicator and not afraid to ask for help
• Flexible team player, comfortable in a multi-national environment

We welcome applications from students from all educational backgrounds. If you’re inquisitive and ambitious, an apprenticeship at Fidelity could be a great opportunity for you.

As a minimum requirement you’ll need to:

• A minimum of 5 GCSEs achieved or Level 2 Apprenticeship equivalent (apprenticeship or BTEC in a related subject)
• A grade 4 or above achieved in both GCSE Maths and English (or equivalent)
• STEM subjects would also be beneficial to your application, but not essential
• Have good computer skills (knowledge of Microsoft Word, Excel and Power Point preferred)
• Have excellent communication skills
• Have the Right to Work in the UK
• Have lived in the UK for 3+ years
• Be available to join us in September 2024

Our Values

All our people must be able to demonstrate affinity with the Fidelity core values:

Integrity – Doing the right thing, every time and putting the client first

Trust – Empowering each other to take the initiative and make good decisions

Our Behaviours

All our people must be able to operate in accordance with our behaviours:

Brave - Challenging the status quo, being accountable and speaking up

Bold - Acting with conviction, encouraging diverse thinking and keeping things simple

Curious - Learning to do new things in better ways and encouraging fresh thinking

Compassionate - Having empathy, caring for colleagues, clients & community

Our clients come from all walks of life and so do we.  We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

Training and Development

Over your two-year apprenticeship programme, you will be based in either our Surrey / Cannon Street office, where you’ll not only learn how our TechHub contribute to making our organisation work seamlessly, but also build your knowledge of the wider business.

You’ll start your apprenticeship with a mini-induction, during which we’ll introduce you to investment management and how it fits into the City. You will then join the TechHub induction which will help build your skills and knowledge to do the role of a TechHub Apprentice. After that, there are many more ways to develop your skills as your apprenticeship progresses.

At every stage, your development will be underpinned by the best apprenticeship training and professional certified courses.

Unlike other firms that hire on a volume basis, we take on a select number of apprentices. You will be highly valued here, so your development is heavily invested in from day one.

Social and networking events will help you get to know our people and culture. All the while you’ll be learning on the job, working to clear goals and understanding your own potential.

Future Opportunities

During your time with us you’ll get to learn even more about what you enjoy, what you’re great at, and how to develop the career path that’s perfect for you. Our apprenticeship programmes may even lead to full-time opportunities if that’s what you’re looking for.

How to Apply

Feeling inspired to start your journey with us? Then take your first step by applying at: careers.fidelityinternational.com

Our application window closes on Sunday, 31 March 2024 at 23:55 GMT.

Please note that there are two online assessments which you’ll need to complete by the time the window closes. They both take around 40 minutes to complete, so make sure you give yourself plenty of time.

You are encouraged to prepare by researching Fidelity International. Our recruitment process is strengths-based, and so the Cappfinity global hub may be a useful resource during your preparation.

All assessment centres are expected to take place March/April 2024. However, we process applications on a rolling basis, and therefore an early application is advised.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any adjustments to perform to the best of your ability during the recruitment process and beyond.

For any enquiries regarding your application, you can contact us at earlycareersatfidelity@fil.com. Please note this mailbox is not monitored on weekends or public holidays.