2024 Cloud Operations Technology Apprenticeship Programme - Kingswood, Surrey UK

Cloud Operations Technology Apprenticeship Programme - September 2024

Title:                                     Technology Apprentice - Cloud Operations                                   

Department:                        Technology Infrastructure Services                               

Location:                              Kingswood, Surrey - We offer free employee parking and shuttle bus services at this location.

Job Type:                             2 Year Fixed Term Contract

Salary:                                  £24,750 per annum with a £500 sign-on bonus

Apprenticeship:                    DevOps Engineer Apprenticeship (Level 4)

Introduction:

At Fidelity International, we see our apprentices as a vital part of our business. We’ll give you the support and training you need to succeed, whilst gaining a qualification. In return, you’ll help us deliver world class services and become highly knowledgeable about our business.

We offer investment solutions and services and retirement expertise to more than 2.4 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. We know that having a diverse range of employees and an inclusive environment where people can be themselves leads to better business and Fidelity is about creating a culture where people’s differences are welcomed, encouraged and celebrated. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.

The Technology function provides IT services to the Fidelity International business globally. These services include the development and support of business processes and applications that that underpin our revenue, operational, compliance, finance and customer service functions.  The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day-to-day basis including data centre, networks, proximity services, security, voice, incident management and remediation.

If you are passionate about delivering change in a technological world and would like to be part of a team who makes Fidelity a great place to work, look no further.

What you’ll be doing:

We don’t expect you to come straight in and know everything about what we do. Whatever you’ve studied, we’ll help make sure you get the most out of your time with us.

AWSOps are a global team enabling Fidelity transition to the cloud in a safe and secure way. They do this through leveraging modern DevOps engineering practices, prioritising quality and automating everything they do. They build a robust Amazon Web Services platform that is of the highest quality and aim for zero downtime. All members of the team are equal, and we practice paired programming and test-driven deployment - key terms you will become familiar with, should you be successful in this programme. The Team are based in 3 regions: the UK, India, and China.  Fidelity’s technology teams are able to build their mission-critical workloads upon the platform we offer, meaning our work enables capabilities and success for both our internal and external customers. It is important, relevant, and strategic work which is vital to Fidelity’s operations.

Key responsibilities:

• Delivering new capabilities and services to improve the efficiency and security of the platform, helping the business to grow and succeed.
• Interfacing with different teams to understand their needs, delivering secure and resilient platforms that are aligned to regulatory requirements.
• Supporting and guiding internal teams across technology to resolve issues and to understand the AWS Platform
• Working in pairs within the team to develop new code in our automation pipeline, and to review code before it is deployed

What we look for:

We’re looking for people that are interested in both the industry and the sector but ultimately, we are looking for those seeking a career which will reward them with both job satisfaction and career development. During your apprenticeship, you will gain important insights and skills which will prepare you well for your future, as well as learning from some of the best in the industry.

• You don’t need to have an IT related background, but an interest in people, customer satisfaction, computing, systems and engineering are attributes we admire.
• A ‘Can do’ attitude, somebody who is brave and willing to challenge the status quo. We all learn from each other on a daily basis in this team.
• You will have the ability to build rapport and networks with fellow employees internally and customers externally and will look for new ways to improve the services we offer through showcasing Fidelity’s values of integrity and trust.
• You’ll be highly energetic and inquisitive with a creative mind and will continuously look to identify new ways of working and solving problems.
• We value candidates who still have an interest in learning and who want to build a rewarding career - we’re investing in your career for the long-term.
• You’ll have a keen interest in learning new technologies with good attention to detail.

We welcome applications from students from all educational backgrounds. If you’re inquisitive and ambitious, an apprenticeship at Fidelity could be a great opportunity for you.

As a minimum requirement you’ll need to:

• A minimum of 5 GCSEs achieved and a further Education qualification achieved by September 2024 - A-Levels, a Level 3 qualification (apprenticeship or BTEC in a relatable subject), or relevant experience 
• A grade 4 or above achieved in both GCSE Maths and English
• STEM subjects would also be beneficial to your application, but are not essential
• Have good computer skills (knowledge of Microsoft Word, Excel and Power Point preferred)
• Have excellent communication skills
• Have the Right to Work in the UK
• Have lived in the UK for 3+ years
• Be available to join us in September 2024

Our Values

All our people must be able to demonstrate affinity with the Fidelity core values:

Integrity – Doing the right thing, every time and putting the client first

Trust – Empowering each other to take the initiative and make good decisions

Our Behaviours

All our people must be able to operate in accordance with our behaviours:

Brave - Challenging the status quo, being accountable and speaking up

Bold - Acting with conviction, encouraging diverse thinking and keeping things simple

Curious - Learning to do new things in better ways and encouraging fresh thinking

Compassionate - Having empathy, caring for colleagues, clients & community

Our clients come from all walks of life and so do we.  We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

Training and Development

Over your two-year apprenticeship programme, you will be based in our Surrey offices, where you’ll not only learn how our technology team contribute to making our organisation work seamlessly, but also build your knowledge of the wider business.

You’ll start your apprenticeship with a mini-induction during which we’ll introduce you to investment management and how it fits into the City. After that, there are many more ways to develop your skills as your apprenticeship progresses.

At every stage, your development will be underpinned by the best apprenticeship training and professional certified courses.

Unlike other firms that hire on a volume basis, we take on a select number of apprentices. You will be highly valued here, so your development is heavily invested in from day one.

Social and networking events will help you get to know our people and culture. All the while you’ll be learning on the job, working to clear goals and understanding your own potential.

Future Opportunities

During your time with us you’ll get to learn even more about what you enjoy, what you’re great at, and how to develop the career path that’s perfect for you. Our apprenticeship programmes may even lead to full-time opportunities if that’s what you’re looking for.

How to Apply

Feeling inspired to start your journey with us? Then take your first step by applying at: careers.fidelityinternational.com

Our application window closes on Sunday, 31 March 2024 at 23:55 GMT.

Please note that there are two online assessments which you’ll need to complete by the time the window closes. They both take around 40 minutes to complete, so make sure you give yourself plenty of time.

You are encouraged to prepare by researching Fidelity International. Our recruitment process is strengths-based, and so the Cappfinity global hub may be a useful resource during your preparation.

All assessment centres are expected to take place March/April 2024. However, we process applications on a rolling basis, and therefore an early application is advised.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any adjustments to perform to the best of your ability during the recruitment process and beyond.

For any enquiries regarding your application, you can contact us at earlycareersatfidelity@fil.com. Please note this mailbox is not monitored on weekends or public holidays.