Client Engagement Administrative Apprentice (18 months)

At Fidelity International, we are passionate about sharing our knowledge and experience to help our clients make the right investments for today and for the future.

What is your team responsible for?

TechHub is the interface between Fidelity business employees and Technology. The TechHub teams are responsible to deliver an outstanding service to employees ensuring our Technology is used and supported in the best possible way to exceed business expectations.

The digital client experience function is responsible to deliver and manage client support tools and foster face to face engagement in order to improve the client experience with technology. This includes developing and providing self-service tools, developing and enhancing communication channels, communicating technology changes, coordinating demonstrations and training at the TechHubs, managing client feedback and coordinating service improvement activities.

The Client Engagement Administrator is an administrative role that will support the Digital Client experience manager in communication, marketing and scheduling client engagement activities within the UK and in other Fidelity offices around the World. The Administrator will also take an active part in building up the self service capabilities for our clients by creating how-to videos and video blogs to share information or write content for help articles or newsletters.

What are the main roles and responsibilities of this apprenticeship role?

1. Assisting the Digital Client Experience Manager in an administrative capacity
2. Communicating with our internal client base across a range of internal media
3. Organising and communicating around TechHub events and learning sessions globally
4. Collating Top Tips from all global DTS teams and publishing regularly
5. Designing and updating (with assistance at first) team SharePoint sites

What qualification would you work towards?

Over your apprenticeship you will work towards and industry recognised qualification relevant to your role. We are also committed to providing a full range of professional and interpersonal skills training to support help all of our apprentices reach their full potential.

What skills and behaviours are important for this role?

• 2 or more A Level qualifications in any subject, Grade A*-C
• Good customer service skills
• Team player who is able to gain the support and commitment of internal and external members, clients and service partners
• Good communication skills, both written and spoken
• An interest in technology infrastructure and providing support to internal clients
• Knowledge of technical infrastructure/computer systems desireable
• Enthusiasm and willingness to strive to improve and innovate
• Interest or experience in creating videos

Please note that this role is based out of our Cannon Street, London or Hildenborough, Kent office. Start date early September 2017.

To apply, please attach an up-to-date CV and a short cover letter detailing why you are interested in this position.