J65866 - Client Relationship Intern Programme 2026 - Luxembourg

Job Description

Department: Sales & Marketing

Location: Luxembourg

Please note that this is a 6 month full time internship to join the Marketing Team specifically from May 2026 till November 2026.

Who we are

We’ve been helping clients plan and invest for their futures for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to everyone from central banks to private individuals. We’re known for acting with integrity and thinking for the long-term. And across our organisation, we foster a welcoming, caring and inclusive culture where people feel respected, trusted and able to be themselves.

About your team

The Distributor and Shareholder Services department is the first point of contact for any Continental European clients investing in Fidelity Luxembourg UCITs fund range. The role of the department is to provide support, guidance and to assist in resolving any queries that our clients may have. The team work closely with Transfer Agency and other departments internally to resolve customer queries. Our vision is to build strong relationships and a superior and highly satisfied group of employees.

About your role The role is extremely varied and involves managing very specific processes, as well as responding to a variety of different types of enquiries which may include:

• Information on client accounts
• Provision of fund static data
• Handling of AML / KYC queries
• Details in regards to ongoing commission/ trailer fees
• Complaint handling
• Resolution and prevention of problems
• Support for Fidelity’s online account management tool
• Delivery of customer reporting

Your role is to ensure that all interactions with distributors and shareholders are handled in a timely manner with a quality of response that continually exceeds their expectations.

You will require:

• Excellent communication and organisational skills
• Strong attention to detail
• To work under your own initiative
• To be comfortable representing the Service Centre throughout Fidelity
• To retain an extremely high level of product and procedural competence
• To gain an in-depth knowledge of the markets / processes you will be responsible for
• To fully adhere to set procedures
• To ensure that all distributors consistently receive the highest level of customer service
• An intensive co-operation with your team leader and the relevant CRM(s)

Key Responsibilities:

• Take ownership of issues and ensure they are resolved in a timely manner
• Remain highly motivated and focused towards achieving set individual, department and company goals
• Interact in a friendly and professional manner with both internal and external customers
• Actively support Fidelity’s “Treating Customers Fairly” framework, ensuring areas of concern are reported promptly to your team leader
• Develop a sound understanding of the industry
• Develop and maintain an understanding of Fidelity Funds, procedures and systems, as well as an in-depth knowledge of service offering Liaise and develop strong relationships with your team leader to ensure agreed market goals and service standards are consistently delivered in line with existing policies and procedures
• Be the first point of contact for your relevant market or region
• Share market knowledge experience and provide assistance on referred issues
• Show creativity in solving special issues and encourage continuous improvement
• Provide assistance / cover to team leader when necessary
• Provide constructive feedback to Management wherever possible to further improve existing services

Specific Responsibilities:

• Strong emphasis on quality, transparency and good value
• Provide accurate and informative information / details to team leader whenever required
• Sponsor of success of the Market Specific Team and department
• Ensure proper escalation of critical issues to team leader / Management whenever required

About you

We look for interns (start date May 2026) who study with a specialisation in finance, are great in a team, eager to learn and ready to take on a challenge. A genuine curiosity about financial services is vital, as is a lively interest in our work and the asset management industry. And, as we’re an international organisation, we’ll need you to speak Spanish and English.

As part of our commitment to inclusion, we are a disability-friendly company. As such, we would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

For any enquiries regarding your application, you can reach us at earlycareersatfidelity@fil.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.