Technology Apprenticeship 2018 - UK

Technology Apprenticeship Programme

About Fidelity International

Fidelity International provides world class investment solutions and retirement expertise to institutions, individuals and their advisers - to help our clients build better futures for themselves and generations to come. As a private company we think generationally and invest for the long term. Helping clients to save for retirement and other long term investing objectives has been at the core of our business for nearly 50 years.

Technology

The Technology services we provide underpin every area of the global Fidelity business. 

What do we do?

The technology services we provide underpin every area of the global Fidelity business: investment, revenue, operations, compliance, finance, legal, marketing, customer service. Beyond this, we provide day-to-day infrastructure services including data centres, networks, proximity services, security, voice, incident management and remediation.

Delivery Support

This project delivery function supports the business by managing the delivery of infrastructure elements of change projects, along with the management of end-to-end technology infrastructure projects and their portfolios. Typically this equates to either running or supporting between 210-240 projects.

Platform & Storage

The 'platform and storage' infrastructure group is responsible for the design, engineering, implementation, support and maintenance of the underlying 'infrastructure' elements of every application and service hosted within Fidelity International.

Technology Infrastructure Services (TIS)

TIS are committed to delivering technology infrastructure services to its clients, both internally within Fidelity International and its external, to support them in achieving their business strategies and goals within the context of the overall Fidelity International technology strategy. Responsibility for a range of services covering design, engineering, collaboration technologies and big data, as well as implementation and operational support for infrastructure related to cloud platforms, digital, web and middleware.

Service Management

The TIS service management team comprises several separate functions that provide centralised services to Technology and the wider business. These services comprise Incident Management, Problem Management, Change Management, Bridge Operations, support and administration of ServiceNow, Service Delivery Management, the Service Desk, Environment Scheduling and Production Acceptance.

What will I be doing?

Over your two year apprenticeship programme, you will be based in one of our three offices in London, Kent or Surrey, where you’ll not only learn how technology makes our organisation work better, but also build your knowledge of the business itself. We have apprenticeship opportunities in technology infrastructure services (TIS) and delivery.

Networking

You’ll work with colleagues in multiple business areas, as well as those across the wider technology group, and gain a breadth of insight into how we operate as a business while networking with senior managers from day one.

Training

You will be on either a relevant level 3 or level 4 apprenticeship. At every stage, your development will be underpinned by the best training and professional certified courses with the aim of employing you full-time once you have completed your apprenticeship qualification. You will spend one day a week offsite as part of your apprenticeship programme, fully focused on your learning and development.

Experience

Depending on your role and the team you join, you’ll work with various business teams to understand and document their needs, then liaise with developers and system architects to clearly define those requirements and implement solutions to meet them. You’ll gain a wide range of experience from development to testing, requirements specification to problem resolutions and solution design.

Location

The majority of our Technology Apprenticeship roles are based at our Kingswood office, in Surrey. See here for information about the site, including travel. 

What we look for

We want people that are interested in both the industry and the sector but ultimately those that are looking for a career which will reward them in both job satisfaction and development.

Thirst for Knowledge

You will be highly driven with the intellectual curiosity for progression. You don’t need to have an ICT related background, but an interest in computing, systems and engineering would help you adapt quicker.

Build Networks

You will have the ability to build your network with individuals from a range of business cultures and backgrounds, both internally and externally.

Innovative and Inquisitive

People with an innovative and inquisitive disposition are those best suited for our apprenticeships as you explore the fusion between existing and new technologies.

Academic Standard

We look for candidates who have a minimum of two C’s at A level or equivalent and who have already obtained at least five GCSEs between A*-C, two of which we prefer to be English and Maths. 

Learning and development

Unlike other firms that hire on a volume basis, we take on a select number of apprentices. You will be highly valued here, so your development is heavily invested in from day one.

Qualifications

You will either be on a level 3 or a level 4 apprenticeship, which will be in either software development, network engineering or project management, dependent upon the business area that you join.

Salary and Benefits

We invest a lot of time and resource into our apprentices, ensuring you receive a really strong remuneration package including salary and lifestyle benefits. Apprentices on a level 3 apprenticeship receive a starting annual salary of £17,500 and those on a level 4 apprenticeship receive a starting annual salary of £20,000. All apprentices receive a £500 welcome bonus upon starting as well as a bonus after year one of £1,000 provided that they are on track with their qualification. 

Application process

We like candidates with multiple skillsets, which is why the recruitment process will look to have assessments and questions that will aim to highlight your work ethic, personality and potential.

Online application

We value the different ways that people think. Don’t tell us what you think we want to hear - it’s not what you choose to write about that matters but how you articulate your thoughts. We will be looking for you to provide your answers utilising previous examples from school, college, employment, voluntary work or societies, sports or clubs you may have been involved with. You don’t have to do this all in one go – you can save and log in as many times as you want with your username and password.

You will need to:
- answer three questions to support your application
- provide an up-to-date CV

Online testing

There is one online, deductive reasoning test to complete. The test is focused on your ability to tackle and identify problems or errors in passages of business text.

Phone interview

If your application is successful, we will ask you to complete a motivation-based telephone interview, lasting approximately 30 minutes. We’ll ask you why a technology apprenticeship within Fidelity International appeals to you and if there is a preference for Techonology Infrastructure Services or Delivery, as well as learning more about your interests, background and skills, and how you have previously used these to good effect.

Assessment centre

The top applicants overall will be invited to the final stage, the Assessment Centre. During this one day assessment, you will be one of a number of other candidates involved in a combination of a group exercise, an in-tray exercise and an interview with the business.

Offer

Stand out at the assessment centre and we’ll offer you a place on our apprenticeship starting in late September 2018. You’ll have two weeks from the day you receive your offer to make a decision. We will assign you a current apprentice as a buddy to help with your decision making. This person will continue to be on hand to support you throughout your apprenticeship at Fidelity.