Operational Management Graduate Programme 2017

Operational Management

Department Description

Our vision is to deliver innovative client solutions for a better future. Operational Management is responsible for executing billions of pounds worth of client deals. Here everything that you do has a bearing on our clients and you have the opportunity to impact the client experience.

What you’ll be doing:

Five rotations, in a broad range of functions, will fully prepare you for a career. This two-and-a-half year programme starts with six months in one of our UK contact centres in Kingswood, Surrey. Here, you’ll gain a real insight into our products, services and clients by working speaking to investors and learning the importance of providing the very best client service – an experience which you’ll draw on repeatedly during the programme and beyond. You’ll also work on an individual project giving you the opportunity to make a difference from day one. 

Over your next four, six-month rotations, you will undertake a range of roles in areas like Retail/Institutional Customer Services, Operations, Project Management/Business Change and Business Risk and Compliance teams. You’ll take on a role in one of the operational teams to see how our teams fit together, continually challenging the way we do things. You’ll learn the fundamentals of project management – either as part of a large project team or by running your own project. Next, by having the opportunity to lead a team, you’ll gain hands on managerial skills. Then finally, you’ll rotate through a part of the business you haven't yet gained exposure to, potentially within Risk or another area of interest, utilising the range of skills you’ve learnt so far to make a real impact. You can expect your rotations to be across both our Kent and Surrey locations.

Who we look for:

To build a career in Operational Management, you’ll need to be a natural people person with exceptional client-facing skills, including empathy and sensitivity, enabling you to influence the client journey from within and play a key part in multiple operational departments. You’ll be able to demonstrate excellent communication, persuasion and networking skills, as well as an energy and passion for innovation.  

When it comes to problem solving, your structured approach will help you continually strive to improve our ways of thinking. You’ll be comfortable bringing about and managing change and will have a natural ability to look at things differently, generating new, innovative and disruptive ways of providing a better service to our clients.

Just as importantly, you’ll take advantage of the variety of opportunities available to you and have the learning agility and intellectual curiosity to get up to speed quickly in each rotation. We want individuals who want to make a positive impact – change agents who want the power to influence the business and to leave a legacy with each rotation.

Graduate

This Programme is closed to applications.