Client Services Apprenticeship Programme UK, 2020

Client Services

Client Services

Our vision is to build the strongest possible customer relationships.

What do we do?

Client services are crucial to that vision. Depending on the team you join, you might be handling incoming calls from customers, making outbound customer calls, dealing with complex queries from customers by letter, phone and email, identifying innovations, or supporting new projects and initiatives. 

What will I be doing?

Over your two year apprenticeship programme, you will be based in our offices in Kingswood, Surrey, where you’ll not only learn how client services is pivotal in making our organisation work seamlessly, but also build your knowledge of the wider business. The first six months or so will be focused primarily on speaking to our customers. You will then move around the client services team and get to grips with new skills, including writing letters and investigating queries. You will have time to reflect on your experiences and build case studies with support of your mentor. 


You will be on a level 3 financial services apprenticeship. At every stage, your development will be underpinned by the best training and professional certified courses with the aim of employing you full-time once you have completed your apprenticeship qualification. 

What we look for

We want people that are interested in both the industry and the sector but ultimately those that are looking for a career which will reward them in both job satisfaction and development.

Academic Standard

You will need a minimum of three C’s at A level (or equivalent) and to have already obtained at least five GCSEs between A*-C, two of which we prefer to be English and Maths.

Salary and Benefits

We invest a lot of time and resource into our apprentices, ensuring you receive a really strong remuneration package, including salary and lifestyle benefits. Apprentices on a Level 3 apprenticeship receive a starting annual salary of £17,500. All apprentices receive a £500 welcome bonus upon starting as well as a bonus after year one of £1,000 provided that you are on track with your qualification.  

Closing date

We’ve worked hard to ensure our new process is fast and efficient.  That means our application deadline is not about just ‘getting your foot’ in the door by the 3rd April, you need to apply, pass the on-line assessments and submit your video-interview by the 3rd April 2020 as well.

Good luck!


This Programme is closed to applications.